Refund Policy
Please use our return center on our store or email order@brahmaki.com to initiate your return or exchange https://www.brahmaki.com/apps/parcelpanel-returns/
We offer a full refund within 30 days of the order being delivered, provided the item is returned in good condition.
- After 30 Days: Refunds, exchanges, or claims are subject to approval by our customer service team.
- Approved Cases: May receive a partial refund (up to 50%) or an exchange, depending on the issue and the provided documentation (photos/videos).
- Refund Coverage: Refunds apply only to issues related to tailoring or production defects, not wear and tear.
- Wear and Tear: Not covered, as each customer’s use and care differ.
- Non-Refundable Shipping: If shipping was paid by the customer, the fee is non-refundable unless the wrong item or a defective product was received.
If a full refund isn’t possible, we encourage you to consider selling the item on second-hand platforms, as our pieces maintain good resale value.
Please note, that we can only process refunds to the original payment method used for the purchase. This policy is in place to prevent fraud and ensure a secure transaction process.
Unfortunately, we are unable to accommodate manual refund requests or process refunds to alternative accounts or payment methods. Our system is designed to automatically handle refunds in a secure and efficient way, and we do not have the administrative support to manage exceptions manually.
If you have any questions regarding your refund, please contact our customer service team, and we’ll be happy to assist you within the scope of our policy.
Return Policy
Free Returns: Available within Sweden, Canada, and the United States for returns made within 30 days of delivery.
After 30 Days or for Other Countries: Customers must cover the return shipping costs or have our team arrange the return, with the cost deducted from the refund.
Important Information for Returns Outside the EU
If you live outside the EU and your package was shipped from our unit in Jaipur, India, please note that returning it directly to Sweden will result in an additional €35 customs fee (or more, depending on the product value). This fee will be deducted from your refund.
To avoid this charge, ensure that you select a shipping option where your package is dispatched from our unit in Sweden. By doing so, your order will be classified as an export, and no import fees will be applied when it is returned to Sweden.
If you have any questions or need assistance, feel free to contact us at order@brahmaki.com.
Conditions for Accepted Returns
- The item must be in resellable condition, free from any strong scents (e.g., perfume, smoke) or signs of damage.
- If the item is not in resellable condition but can be sold second-hand, we may offer a partial refund (up to 50%).
- Important: Please do not ship items back without confirmation from us. Unapproved returns may be rejected or not refunded.
Exchange Policy
We offer free exchanges and shipping if:
- The wrong size, color, or style was sent.
- The product received was defective.
Important: If the wrong size was ordered due to customer error, the return shipping and new shipping costs are the customer’s responsibility.
Customers should carefully review our size charts and recommendations before ordering. While we’re happy to guide you, size recommendations are general guidelines and may not guarantee a perfect fit.
Quality Assurance and Tailoring Issues
If an item has tailoring issues or defects, customers must provide proper documentation (photos/videos) and return the defective item to qualify for a full refund, including all shipping costs (initial and return).
Please ensure the item is returned in a condition that can be inspected or resold if necessary.
General wear and tear or damage caused by improper care are not eligible for refunds.